Klick Services

Server Management

Klick Services Management provides systems administration services and management of servers for customers who do not have the in-house resources, confidence or time to manage their servers at a root level.

Features:

24/7 monitoring of services and response to outage notifications
10 minute response time for monitoring alerts and outages
Weekly system updates, bug fixes and security patching as needed for your operating system
Software installation
Backup management and configuration
Error response and troubleshooting
Advice and scoping for capacity planning and future-proofing
4 hour maximum response time for new support requests lodged

Support scope:

Apache - Install and configure server, virtual hosts and SSL where needed
Tomcat - Install and configure
Exim - Install, configure and basic diagnostics
FTP - Install, setup and configure
MySQL and PostgreSQL - Install and setup (no DBA work)
PHPMyAdmin - Full setup and configure
PHP, Perl and Shell - Install and basic support (no code or development)
cPanel - Install, configure and diagnostics
Bind - Install only
SSH - Install and full configure
Java - Environment install only
CSF - Firewall setup and configure
Cron - Setup and configure jobs

Klick Services Management is provided via an email ticket system, with each request given a unique identifier for tracking and audit purposes. Please note that Server Management customers will not be given full root access to managed servers, to ensure that the environment is secure. Some control will be available and we are happy to discuss indiidual customer needs if required.

Clients

Our Partners